One unified inbox for WhatsApp, web, phone and email.
A customer asks on Instagram, continues on WhatsApp and closes on the web without repeating a word. One agent, full history.
What it does
Concrete capabilities, executable from day one.
Unified inbox
Every channel — WhatsApp, web chat, phone, email, social — in a single view.
Single customer history
The customer never repeats. The agent sees the full prior thread regardless of channel.
24/7 response
No office hours, no gaps. Resolves out-of-hours and weekends.
Smart escalation
Hands off to a human with context when the enquiry demands it.
Auditable
Every interaction is logged and exportable for compliance.
Operational analytics
Resolution rate, response time, sentiment and channel load in real time.
How it works
Four steps — receive, understand, decide, execute.
Receive
Captures the channel input — text, voice, form, API.
Understand
Parses intent, context and relevant CRM data.
Decide
Applies business rules and conditional logic.
Execute
Replies, books, updates the system or hands off to a human.
Included modules
Pre-configured pieces activated per your stack.
WhatsApp Business, web chat, email and calls in a single view with one thread per customer.
Use cases by industry
Every industry has its own rules. This is where the agent steps in.
Key metrics
Measurable results, with context.
Reduction in response time
Clinics, ~500 interactions/day, 3 months post-launch
Lead conversion
E-commerce, WhatsApp + web vs. manual handling
Availability
No shifts, no opening hours, no queues
Weeks to go-live
Standard setup without custom integrations
Plugs into your stack
CRM, ERP, calendar and operational channels.
Frequently asked questions
Your agent live in 2–6 weeks
No custom integrations, no lock-in. Turnkey deployment.
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