Resolve tickets 24/7 — nobody waits.
Takes the ticket, classifies it, resolves or routes with context — like an L1 engineer that doesn't sleep.
What it does
Concrete capabilities, executable from day one.
L1 resolution
Known issues solved without ticket or human.
L2/L3 routing
What it can't solve goes to the right team with full context.
24/7
No shifts, no office hours. Out-of-hours gets handled too.
SLA tracking
Auto-escalates as the SLA limit approaches.
Living KB
The knowledge base grows with every resolved case.
Multichannel
WhatsApp, email, portal, chat — same agent.
How it works
Four steps — receive, understand, decide, execute.
Receive
Captures the channel input — text, voice, form, API.
Understand
Parses intent, context and relevant CRM data.
Decide
Applies business rules and conditional logic.
Execute
Replies, books, updates the system or hands off to a human.
Included modules
Pre-configured pieces activated per your stack.
Category, priority and product identified automatically.
Use cases by industry
Every industry has its own rules. This is where the agent steps in.
Key metrics
Measurable results, with context.
Resolved without human
Tickets fully closed by the agent
Time to first response
Vs. traditional ticket queue
Coverage
Out-of-hours, weekends, bank holidays
Weeks to go-live
With helpdesk integration + existing KB
Plugs into your stack
CRM, ERP, calendar and operational channels.
Frequently asked questions
Your agent live in 2–6 weeks
No custom integrations, no lock-in. Turnkey deployment.
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